Access the right care, anywhere with virtual care visits

Summer is the perfect time for an extended getaway. But what do you do when you have a health concern, 100 miles from home?

At Evernorth Care Group, we understand that vacation or not, health events happen. Luckily, virtual care is here to help. Virtual care offers the flexibility to connect with a licensed clinician from wherever you are, for a wide range of health needs. 

Here are some tips to ensure a successful virtual care visit away from home.

Ensure a stable Wi-Fi connection

Virtual care visits typically take place within a web or app-based platform which can be accessed via your smartphone, tablet or computer. If your location does not have a reliable internet connection, it may affect your ability to reach your provider. Try visiting a local public library or café that offers free internet access.

Schedule your appointment in advance

Treat your virtual appointment just as you would an in-person appointment and schedule it ahead of time. This will allow you to adequately prepare by downloading the necessary applications, creating an online account and filling out any required documentation prior to your visit. And like an in-person appointment, punctuality is important. Plan your day accordingly to make sure you can attend the appointment at the scheduled time.

Find a space with good lighting

It’s important for your virtual provider to clearly see and hear you, especially for concerns where they will need to perform a visual assessment. Be sure to also position your camera at eye level so you can speak face-to-face and communicate effectively.

Provide photos or other supporting documentation

Many virtual care platforms offer the option to upload supporting materials before your visit. This should include any notes that describe your symptoms in detail, clear photos of the area of concern (such as a skin rash) or important health history information you wish to convey to your provider. This will help your provider make an accurate diagnosis and develop the most effective treatment plan for you.

Schedule your virtual appointment today!

At Evernorth Care Group, you can schedule a virtual visit whenever and wherever its most convenient for you. 

Same-day and next-day appointments are available. Schedule your appointment online or call 800.233.3264. 

Need care after hours? MDLIVE is available 24/7. Call 888.726.3171.

References:

Southwest Contemporary Women’s Care, “Making the most of Telemedicine: Tips for Successful Virtual Healthcare Visits”. https://swcwc.net/making-the-most-of-telemedicine-tips-for-successful-virtual-healthcare-visits/

Mass General Brigham Health Plan, 2022. “Make the most of virtual health visits with these 5 tips”. https://blog.massgeneralbrighamhealthplan.org/make-the-most-of-virtual-health-visits-with-these-5-tips