Continually creating for the needs of our members
Our members are at the heart of everything we do. We prioritize access, experiences and health outcomes above all else to ensure each person can become their healthiest self.
Meeting members where they are
At Evernorth Health Services, we know that care is more than a transactional experience. Care is personal, and what is right for one person may not be right for all.
Daring solutions, meaningful outcomes
We believe health is the starting point for human potential and progress. We think in big, bold ways about how to make the health care system work better at making people healthier—creating solutions that connect members to the care they’re looking for whenever and wherever they need it.
Flexible Capabilities
We offer in-person, digital and telehealth capabilities to ensure members have convenient access to their providers when they need it most.
Quality Outcomes
Our data-informed care solutions and robust member resources help fill gaps to ensure individual needs are met, leading to better long-term health.
Affordable Costs
We address one of the greatest barriers to care by designing innovative, cost-containing models that maximize affordability without compromising on quality.
Simplifying the care journey
Our digitally enabled and guided approach uses data and connectivity to combat fragmentation and coordinate a seamless and straightforward care experience.
We offer handheld care management tools and real-human navigation via call or chat, allowing members to quickly access information about their benefits, keep track of their prescriptions or receive on-demand care in a few simple clicks.
Enhancing accessibility across the care experience
Omni-channel access to care in a world that is increasingly hybrid is critical to ensure access to care. That’s why we bridge the digital divide with both virtual care capabilities and seamless connections to physical sites. With our unique size and scale, we’re able to sense and solve intricate care challenges with flexible, accessible solutions that reduce avoidable visits to the doctor’s office.
Our partnership with MD Live
- On-demand access to +2,400 board certified doctors and therapists trained in telehealth
- Primary care, 24/7 urgent care and a wide range of behavioral health services
- Helps members achieve whole-person health—anytime, anywhere
Improving health outcomes for members
879K+
life-changing and life-saving interventions through our Advanced Opioid Management® program.
29%
average savings by members on 90-day prescriptions through home delivery vs. 30-day at retail.
100M+
members receive expert service and compassionate care—24/7/365.
