Evernorth CareNav+℠
Turns your entire benefits ecosystem into one easy-to-use navigation solution.
Simplifying your members' journeys. Streamlining yours.
Bringing it all together
A vendor-agnostic benefits navigation solution that makes employer benefits easier to use. For members, it transforms the way they access and experience high-quality care by putting a fact-based, guided, and personalized care experience in their hands. For benefits leaders, it reduces benefit and vendor management fatigue.
All your benefits. All your data. All your support. All together.
The world of benefits management today is crowded, complex and overwhelming. Benefits leaders and members alike are experiencing frustration and confusion.
But it doesn't have to be that way.
A benefits navigation solution that makes your benefits ecosystem easier to use and reduces your benefits and vendor management fatigue2.
Built for employers, by employers
Through a strategic collaboration with our innovator partner, we've built a benefits navigation solution for employers of all types, which:
Works across multiple health plans and your existing vendor relationships in one platform.
Delivers your members to high-quality care.
Provides actionable reporting across your benefits and vendor relationships.
100+ vendor and health plan partners connected in the CareNav+ ecosystem
Transforming the way people access and experience high-quality care and support
With CareNav+, employers can expect hyper-personalized member experiences, meaningful data integration, and vendor performance management at a level exceeding what they've experienced with other market navigation solutions.
All together. Easier.
Effectively evaluating, curating, and maximizing value for your entire benefits vendor ecosystem
Creating an all-in-one ecosystem specifically for your members' needs, including lifestyle, mind, money and medical benefits
All together. Smarter.
Triggering data-driven personalized recommendations and proactive care suggestions for members
Mining data insights from across your entire benefits ecosystem to deliver robust, on-demand reporting
All together. Healthier.
Incentivizing and rewarding members for healthy activities
Bringing together out-of-pocket deductible balances, medical and Rx ID cards
Providing live support through our Care Guides to help with complex issues, with a 97.7% call satisfaction score4
Sources
- Kashyap K. “Why HR Leaders Should Educate Employees To Boost Confidence in Benefits.” Spiceworks. May 4, 2022.
- Evernorth Health Services, Internal Navigation Research Survey Results Among Employers and Consultants, March 2025.
- American Academy of Physician Associates (AAPA). “U.S. Adults Spend Eight Hours Monthly Coordinating Healthcare, Find System ‘Overwhelming.’ May 17, 2023.
- Evernorth CareNav+ Call Advocation Satisfaction result based on December 2024 member survey.