Evernorth CareNav+
A connected benefits navigator that is transforming the fragmented benefits ecosystem.
Simplifying access to health care through a personalized, data-driven approach
Members today are overwhelmed, frustrated and dissatisfied. Companies are too.
Health care is confusing, so many choices, too many barriers to care—all stand in the way of getting members to the right care at the right time.
Our goal is simple—to enable organizations to make the most of their benefits investments, by providing members with the personalized guided experiences that they need.
*American Academy of Physician Associates (AAPA), U.S. Adults Spend Eight Hours Monthly Coordinating Healthcare, Find System "Overwhelming" – AAPA. May 17, 2023.
Intelligent, adaptive benefit coordination
Evernorth CareNav+ delivers a bold, new way to manage care and benefits experiences for better outcomes and value for people and organizations. We do this by:
Providing personalized guidance enabled through our cutting-edge Evernorth app, digital tools and empathetic care guides
Ability to seamlessly integrate into a continuous loop of health insights, tailored to your organization's full benefits ecosystem, to deliver proactive member recommendations
Reducing your businesses administrative burden through integrated and consolidated systems and enhanced reporting, so your team can spend more time focused on the needs of your organization
Addresses gaps from other third party navigation solutions’ ability to align a member’s health plan benefits and services into one view and meet member health needs, particularly those with complex and chronic conditions
Our augmented intelligence engine allows us to continuously expand our knowledge base and more accurately interpret members’ unique needs with uncanny precision—up to a year in advance.
Tech-enabled, human-centered
65% of U.S. adults find managing care to be “overwhelming” and “time consuming”.*
Our approach leverages advanced, yet easy-to-use, technologies to simplify care experiences, including:
AI-powered predictive analytics holistically gather data, identify and predict individual needs
Integrated member data from across the ecosystem to streamline care coordination
Detailed reporting dashboard reports key performance metrics for vendor partners all in one place for a holistic view on engagement
A unique insights engine which makes clinical insights on medical, pharmacy, behavioral health, biometrics and labs available in real-time
* American Academy of Physician Associates (AAPA), U.S. Adults Spend Eight Hours Monthly Coordinating Healthcare, Find System "Overwhelming" – AAPA. May 17, 2023.
Providing advanced insights that continually create smarter, more targeted experiences and unique incentives for members, cultivating true behavior change
Integrated capabilities, better outcomes
44% of people have skipped or delayed care in the past two years, of which, 60% have reported impacts to their health.*
Our capabilities integrate across your organization’s benefit ecosystem, prompting members to take actions with the right benefit vendor to drive better outcomes.
Concierge service supported by informed care guides for your full marketplace of solutions
Improved whole-person health with comprehensive engagement through personalized health and wellness recommendations
Proactively identify and help avoid cost-driving health risks
Integrates with an organization's benefits ecosystem and plan incentives to drive engagement in high-value health and wellness activities
* American Academy of Physician Associates (AAPA), U.S. Adults Spend Eight Hours Monthly Coordinating Healthcare, Find System "Overwhelming" – AAPA. May 17, 2023.
