Evernorth Behavioral Health
Personalizing and improving care through proactive mental and behavioral health solutions
Ignoring behavioral health conditions is a costly mistake.
Data is fragmented. Access to care is limited. Health equity and cultural concerns are often overlooked. When your members’ health is on the line, navigating behavioral health care without the right partner can have expensive consequences.
Your members are facing a lot
Your members are facing a lot
1 in 5
adults experience mental illness each year2
9 in 10
adults with a behavioral condition also suffer from a physical health condition—with costs up to 3x higher3,4
56%+
of adults with a mental illness do not get treatment5
We’re breaking boundaries to make behavioral health what it should be. Simple, proactive, fast and personalized.
At Evernorth® Health Services, our ability to connect advanced data and services across medical, pharmacy and behavioral health empowers us to proactively direct members to the care they need, when they need it. We do this all while providing you with insights that drive both quality care and cost savings.
Doug Nemecek, MD
Chief Medical Officer, Behavioral Health, Evernorth Health Services
“I was immediately able to get scheduled with one of the providers given to me.”*
Eva Borden
President of Behavioral Health, Evernorth Health Sciences
Our approach is different—and reduces time to behavioral care
Deeper data analysis
Tapping into the full power of Evernorth Health Services, we harness extensive medical, pharmacy and behavioral health data with intelligent predictive modeling—empowering us to engage with members as early in their care journey as possible.
Broadest behavioral care
From providing support for critical health needs to guiding the treatment of ongoing behavioral health issues, we help work towards the unique goals of every member and client we serve, ensuring continuity of care every step of the way.
Human connection
While led by tech, we put humanity at the center of our offerings. Individuals can access health care by chat, phone or video—whatever works for them. We are the only provider that delivers in-the-moment, anytime access to thousands of live behavioral health professionals.
“Thank you so much for talking to me. It was really helpful to have real and tangible support.”*
Reinventing human-centered care
Personalizing and improving care experiences through dedicated mental and behavioral health support is our North Star. We take a hands-on, human-centered approach to care, treating each member on their terms to guide them every step of the way.
Most available. Most diverse.
Always-on excellence delivered by 413K+ providers,6 including:
36%
in providers identifying as Black, Indigenous, and people of color (BIPOC) over past 3 years
45%
in network-reported specialty focus on LGBTQ issues over the past 3 years
545+
designated Center of Excellence facilities7
Behavioral and Mental Health Solutions
We partner with you to match the right solutions to your members’ unique needs.
Mental health and substance use care
Our diverse, specialized programs can accommodate the high-risk and condition-specific needs of your entire population. Our expanded national network of facilities, includes in- and out-patient professionals, as well as virtual and digital providers, to deliver the right care at the right time, wherever your members may be.
Minimize missed work and reduce medical costs by adding this supplemental service to your plan.
+ Crisis support, 24/7/365
+ Robust mental health and substance use care
+ Proactively identifies high-risk members
+ Customizable to specific needs
+ Online tools, digital coaching, peer support services
Employee Assistance Program (EAP) / Short-Term Coaching and Care Support
24/7 confidential assistance supports mental health in the workplace, life challenges, well-being and productivity.
Our critical incident stress management and wellness seminars serve organizations by addressing workplace concerns and disruptive, critical events.
+ Crisis triage
+ No-cost phone consultations and short-term counseling (virtual or in-person)
+ Referrals to financial, legal, and daily life resources and community services
+ Online resources and digital interfaces to webcast portal and B2B microsite
Digital Cognitive Behavioral Therapy and Medication Management (Evernorth inMynd®)
Evernorth inMynd® complements your existing traditional employee assistance programs (EAPs) or other wellness initiatives with medication-focused education and member support tools to create a holistic, comprehensive approach to mental health care.
*Flexibility to partner with Evernorth’s Digital Health Formulary® preferred vendor, or client’s own existing vendor
+ Medication counseling through proactive Therapeutic Resource Center pharmacist outreach
+ Member educational materials to provide mental health resources and promote initial adherence to medication
+ Increased visibility to health care providers regarding mental health prescriptions
+ Medication management to drive proper utilization and address potential over-utilization
+ Digital Cognitive Behavioral Therapy (dCBT)*
“I did find a provider and had my first session. You have been very helpful and I appreciate it."*
“You really have helped me a lot since day one. These check-in calls have been really beneficial.”*
Sources
*These stories are based on actual customer experiences. Information has been changed to protect privacy. Picture used for illustrative purposes only. Customer results will vary.
- Internal Evernorth analysis performed 2022. Associated medical and pharmacy cost savings are over a 15-month period following treatment for a new behavioral health diagnosis in the US. Results may vary and savings are not guaranteed.
- CDC. “About Mental Health.” Last reviewed April 25, 2023.
- Mental Health America (MHA). “The State of Mental Health in America." 2023 Report.
- Evernorth Analytics, 2023 claims data; 2024. Results may vary.
- Mental Health America. “Access to Care Data 2022 | Mental Health America (mhanational.org)” Last accessed 2022.
- Evernorth Unique provider data as of July 2024, subject to change.
- Center of Excellence designation is a partial assessment of quality and cost-efficiency and should not be the only basis for decision-making (as such measures have a risk of error). Individuals are encouraged to consider all relevant factors and talk with their physician about selecting a health care facility. Quality designations and ratings found in Evernorth Health Services’ online provider directory is not a guarantee of the quality of care that will be provided to individual patients. Providers are solely responsible for any treatment provided and are not agents of Evernorth Health Services.